Arvig apologizes to Deer Creek council for bumpy digital roll-out
An Arvig official apologized to the Deer Creek City Council for a bumpy roll-out of its implementation from analog to digital TV in January.
The switch caused many TV screens to go black. Joel Smith, manager of video operations for Arvig, told council members on February 23 that customers were receiving $25 rebates on their most recent Arvig bills.
About 3,000 customers in Deer Creek, New York Mills, Perham and Everts Township north of Battle Lake were affected, said marketing and media manager Lisa Greene. The problem seemed to be low-cost televisions purchased in recent years that did not include digital tuners, she said. Customers did not realize that some newly-purchased televisions still need converter boxes, she said.
Federal law required TV providers to switch to digital in 2009. However, Greene said Arvig has been making the transition one geographic area at a time. An earlier roll-out in Walker and Park Rapids went smoothly, she said.
Greene said Arvig had alerted customers of the January change to digital through postcards or letters, and had also turned off signals on four separate occasions to let them know that the transition was imminent. After switching to digital, Arvig began fielding complaints and Greene said technicians discovered a variety of technical problems, including televisions that lacked digital tuners. read entire story. . . .